Flight Ticket Refund & Rebooking Policy
Flight Ticket Refund & Rebooking Policy
Overview: Refunds and rebookings are governed by the airline’s fare rules and ticketing conditions, plus any taxes/fees charged by the airline and our service handling fee. Some fares are strictly non-refundable/non-changeable.
1) Definitions
- Voluntary: your choice to cancel/change.
- Involuntary: airline schedule change, flight disruption, or cancellation.
- Rebooking: changing flight date/time/flight while keeping the same ticket where rules permit.
- Refund: returning money to the original payment method as allowed by the fare rules.
2) Eligibility & Fare Rules
- Eligibility, penalties, and no-show rules are defined by the fare brand purchased.
- Promotional/student/migrant fares may have specific limits or special entitlements (we will confirm per PNR).
- Partially used tickets can have reduced/refund values or tax-only refunds depending on segments flown.
3) Voluntary Rebooking (Change of Plans)
- Most economy fares allow date/time changes with an airline fee + fare/tax difference (if any).
- Route changes (origin/destination) may require a reissue or a new ticket.
- Changes must be processed before original departure unless the fare states otherwise.
No-show: If you miss a flight without rebooking/cancelling in time, many fares become non-changeable and non-refundable.
4) Voluntary Refunds (Cancellation)
- If permitted, refunds are sent to the original payment method only.
- Processing times depend on the airline/acquirer and can vary by bank and currency.
- Airline penalties, our handling fee, and any non-refundable surcharges are deducted per rules.
5) Involuntary Cases (Airline Initiated)
Schedule change / flight cancel
- Airlines may allow free rebooking, re-routing, or refund according to their policy window.
- Options differ by carrier and region; we will present the best allowed solution after the PNR update.
Operational disruptions
- Weather/ATC/strike policies vary; airlines determine compensation or care per jurisdiction.
- Keep receipts if the airline offers reimbursements under their policy.
6) What We Need to Start
- PNR (booking reference) and passenger names exactly as on passport.
- Your preferred new dates/routes or whether you seek refund.
- Any supporting documents (medical letters, visa decisions, etc.) when applicable.
7) Fees & Charges
- Airline: change/cancel penalties, fare/tax difference, no-show fees if applicable.
- Agency: service handling fee per ticket/request for change, refund, or involuntary assistance.
- Payment gateway surcharges (if any) are usually non-refundable unless the gateway reverses them.
8) Timelines
- Rebooking: usually same-day once you approve costs and availability is confirmed.
- Refunds: airline/gateway timelines commonly range from a few days to several weeks; foreign cards/banks may take longer.