Airline Responsibility, Payments & Liability (Air Tickets)
Airline Responsibility, Payments & Liability (Air Tickets)
Summary: eTravelSpace acts as a retail travel agency. Flight services are provided by the airlines named on your ticket. Once issued, your contract of carriage is with the airline and governed by its conditions, fare rules, and applicable conventions/laws. Our role is to quote, issue, and support within those rules.
1) Roles & Contracts
- Agency (eTravelSpace): search/quotation, booking management, ticket issuance, after-sales processing per airline rules.
- Airline: transport service provider responsible for schedule, aircraft, baggage handling, and operational decisions.
- Contract of carriage: created upon ticket issuance and subject to the airline’s conditions of carriage and fare rules.
2) Payments & Pricing
- Live pricing: fares/taxes/fees are dynamic until ticketed; totals may change if time limits expire.
- Payment methods: card gateway (with published surcharges), bank deposit (masked details supplied on request). See Payment & Booking Guidance.
- Currency & FX: card issuers and banks may add cross-border/FX fees beyond our control.
- Chargebacks: filing a chargeback does not cancel a ticket. Airline/fare penalties and used value will be considered when responding.
3) Tickets, Documents & Data
- E-ticket issuance: we issue after funds clear; confirmations/e-tickets are sent to your email/My Account.
- Passenger names: must match passport exactly; errors can limit travel or require a new ticket (see name correction rules).
- Travel documents: visas, passports, transit requirements, vaccinations, and entry approvals are the traveler’s responsibility. We can guide but cannot guarantee outcomes.
- Privacy & security: we share necessary booking data with airlines/GDS/gateways per our privacy policy.
4) Airline Operations & Schedule Changes
- Airlines may adjust schedules, aircraft, seats, or services. Remedies (rebooking/re-route/refund) follow airline policy and applicable law.
- No-show: failure to check in/board may void onward/return segments and limit change/refund options.
- Force majeure: weather, ATC, strikes, or other events are handled per airline policy and conventions.
5) Baggage & Liability Framework
Checked/Carry-on Rules
- Allowances and fees are set by the marketing/operating carrier and fare brand.
- Special items and sports/medical equipment require airline approval and may incur fees.
Damage, Delay, Loss
- Claims must be filed directly with the airline within their timelines.
- Compensation limits follow the Montreal/Warsaw conventions or local law as applicable.
6) Refunds, Changes & Replacements
- All post-issue actions follow fare rules + airline charges + our handling fee. Some tickets are non-refundable/non-changeable.
- Voluntary vs involuntary cases are handled per policies here: Refund & Rebooking Policy and Cancellations, Changes & Replacements.
- Refunds (if approved) are returned to the original payment method. Timelines depend on airline/gateway/bank.
7) Fraud Prevention & Compliance
- We may request ID/authorization for card payments or bank proofs to prevent misuse.
- Suspicious activity may lead to booking cancellation, refund to source (minus costs), or reporting to relevant parties.
8) Limitation of Agency Liability
- To the maximum permitted by law, our liability is limited to the amount of agency fees received for the affected service, excluding airline-controlled portions.
- We are not liable for airline decisions, operational issues, or traveler documentation non-compliance.