Knowledge Hub – Airline & Air Ticket FAQs
Knowledge Hub – Airline & Air Ticket FAQs
Complete FAQ library (Q1–Q115) in a compact, two-column layout. Answers are short; airline fare rules and conditions of carriage apply.
Cancellations, Refunds & Rebooking
Q1–Q25Baggage & Luggage
Q26–Q40Passports & Documents
Q41–Q55Visas & Immigration
Q56–Q70Missed & Connecting
Q71–Q80Special & Medical
Q81–Q90Job & Student
Q91–Q98General Policies
Q99–Q110Extra Recommended
Q111–Q115Knowledge Hub – Airline & Air Ticket FAQs
Complete FAQ library (Q1–Q115) in a compact, two-column layout. Answers are short; airline fare rules and conditions of carriage apply.
Process pages: Payment & Booking Guidance · Cancellations & Changes · Refund & Rebooking · Airline Responsibility
1) Cancellations, Refunds & Rebooking (Q1–Q25)
Q1. Can I cancel after booking?
Per fare rules. Promo/LCC often non-ref; flexible fares may refund minus penalties/fees.
Q2. How long do refunds take?
Airline → acquirer → bank chain; timelines vary and aren’t instant.
Q3. Are service fees refundable?
Generally no; goodwill exceptions are rare. Airline fees follow their rules.
Q4. Missed my flight (no-show)?
Usually value forfeited; some fares allow same-day rescue with fee + difference.
Q5. Missed outbound—return auto-cancel?
Often yes (“coupon cancellation”). New ticket may be required.
Q6. Visa rejected—refund?
Per fare rules. Non-ref = no; flex fares may allow partial refund with penalties.
Q7. Cancel before ticketing?
Fares aren’t locked until ticketed; holds expire/reprice.
Q8. Airline cancelled my flight?
Rebooking or refund per airline policy; we coordinate.
Q9. Change travel date?
Usually allowed with change fee + any fare/tax difference; promo fares may forbid.
Q10. Convert return to one-way?
Typically reissue; one-way pricing can be higher.
Q11. Are promo fares refundable?
Typically non-ref and non-changeable.
Q12. Booked by mistake?
Contact immediately; limited grace on some airlines, not guaranteed.
Q13. Partially used ticket refundable?
Rare; residual value often small or nil after recalculation.
Q14. Installment card—refund timing?
May follow card plan/bank cycles; often longer.
Q15. Cancellation fees?
Yes—airline penalties + possible admin fee.
Q16. Transfer ticket to another person?
No—tickets are non-transferable; name must match passport.
Q17. Cancel after check-in?
Generally not allowed once checked-in (online or airport).
Q18. Cancel one leg only?
Sometimes; airline re-prices remaining journey, often extra cost.
Q19. Missed flight due to traffic?
Passenger responsibility—no-show rules apply.
Q20. Refund if deported?
No; passenger responsibility/costs.
Q21. Airline rescheduled?
Usually free rebooking or refund per policy; compensation not guaranteed.
Q22. Service fees refundable (again)?
Generally no; see Q3 for rare exceptions.
Q23. Cash refund possible?
Refunds go back to original payment method only.
Q24. Pay if I miss a connection?
Same PNR: airline rebooks. Separate tickets: you buy new onward ticket.
Q25. No-show penalty?
Fee deducted from any refundable value when you don’t cancel in time.
2) Baggage & Luggage Policy (Q26–Q40)
Q26. Standard allowance?
By airline/route/class: weight (e.g., 20–30kg) or piece (e.g., 2×23kg). LCCs often no free bags.
Q27. Laptop + cabin bag?
Usually 1 personal item allowed within size/weight rules.
Q28. Liquids in cabin?
≤100ml per item, all in a 1L clear bag; larger not allowed at security.
Q29. Alcohol carriage?
Duty-free sealed ok; checked limits apply (<70% ABV). Customs may be stricter.
Q30. Food items?
Dry/packaged usually ok; many countries restrict fresh/perishables (AU/NZ strict).
Q31. Medicines?
Keep in original packs; 100ml rule unless medically justified; bring prescriptions.
Q32. Overweight bags?
Airport per-kg fees are high; pre-purchase extra baggage online.
Q33. Pre-purchase excess?
Yes—usually cheaper online than at airport.
Q34. Baggage delayed?
File PIR at airport; airline traces/delivers; essentials may be reimbursed.
Q35. Baggage lost?
Declared lost after ~21 days; compensation limited (Montreal). Insurance advised.
Q36. Baggage damaged?
Report before leaving airport; wear/tear excluded; repair/replace/compensate varies.
Q37. Batteries/power banks?
Carry-on only; high Wh may need approval.
Q38. Sports equipment?
Often allowed with fees/approvals; pack in protective cases.
Q39. Fragile items?
At own risk unless mishandling proven; better in cabin with proper packing.
Q40. Piece vs weight concept?
Weight = total kg. Piece = set bags (e.g., 2×23kg) with per-piece limit.
3) Passports & Travel Documents (Q41–Q55)
Q41. Passport validity?
Often 6 months beyond travel; airlines can deny boarding if insufficient.
Q42. Damaged passport?
Torn/wet/defaced may be invalid; renew early to avoid denial.
Q43. Chip/biometric fails?
May be diverted to manual; some borders refuse—replace if faulty.
Q44. Carry old passport with visa?
Yes—carry both (old with visa + new valid passport).
Q45. Name mismatch?
Ticket must match passport exactly; changes after ticketing rarely allowed.
Q46. Travel on expired passport?
No. Renew and carry old one only for valid visas.
Q47. Lost passport abroad?
Police report + embassy ETD/temp passport; expect delays.
Q48. New passport after booking?
Update booking if needed; carry both if visa in old one.
Q49. New visa needed with new passport?
Usually no; carry both. Some embassies allow visa transfer.
Q50. Temporary passport accepted?
Depends on destination; confirm with airline/embassy.
Q51. Airline denies damaged passport?
Yes—airlines risk fines; check-in discretion applies.
Q52. Need blank pages?
Often ≥2 pages required for stamps/visas.
Q53. Photocopy acceptable?
No—original passport is required to travel.
Q54. Number changed—booking?
Update if destination requires; carry both passports.
Q55. Refused at arrival?
Possible deportation at own cost; tickets usually non-refundable.
4) Visas & Immigration (Q56–Q70)
Q56. Visa rejected?
Refund per fare rules; non-ref tickets usually no refund.
Q57. Overstay?
Serious violation—fines, deportation, possible bans.
Q58. SLBFE for job visas (LK)?
Mandatory before departure; otherwise exit denied at BIA.
Q59. Travel while visa processing?
No—boarding requires an issued, valid visa.
Q60. Visa in old passport?
Carry both passports (old with visa + new valid).
Q61. Not declaring items?
Fines/confiscation possible; always declare truthfully.
Q62. Prohibited items?
Drugs, explosives, weapons, contraband, etc. Check customs lists.
Q63. Deportation despite visa?
Entry is at immigration discretion; costs are yours.
Q64. Work on tourist visa?
Not permitted; risks include fines/deportation/bans.
Q65. Student documents?
Admission/enrollment + funds proof often required.
Q66. Transit visa needed?
Depends on nationality, routing, and hub rules.
Q67. Visa expires mid-trip?
Must cover full stay/return; otherwise refusal likely.
Q68. Airline boarding without visa?
No—airlines are fined for non-compliant carriage.
Q69. Financial proof check?
Common for tourists/students—bank statements or sponsors.
Q70. Refused entry with valid visa?
Possible—visa permits travel, not guaranteed entry.
5) Missed & Connecting Flights (Q71–Q80)
Q71. Missed connection?
Same PNR: airline rebooks. Separate tickets: new ticket at your cost.
Q72. Missed return?
No-show rules; return may auto-cancel; often need new ticket.
Q73. Inbound delay → missed onward?
One ticket: airline assists. Separate: your responsibility (insurance may help).
Q74. Long queues caused miss?
Passenger responsibility unless protected on one PNR.
Q75. Insurance for missed connections?
Often covered if cause beyond your control; check policy.
Q76. Late to check-in?
Deadlines enforced; late arrival = no-show.
Q77. Will airline hold the flight?
No—slots/schedules can’t be held for individuals.
Q78. Weather delay?
Rebook/refund per policy; hotels/meals not guaranteed.
Q79. Visa/document issues?
Denied boarding; value generally forfeited.
Q80. Hidden-city (skip a leg)?
Not allowed; skipping segments cancels the rest.
6) Special Requests & Medical Travel (Q81–Q90)
Q81. Wheelchair?
Request ≥48h prior; airport escort from check-in to gate/arrival.
Q82. Pregnancy limits?
~28w ok; 29–35w doctor letter; 36w+ usually not accepted (varies).
Q83. Oxygen/POC?
Allowed with pre-approval; MEDIF may be required.
Q84. Contagious illness?
Boarding may be refused for public health; clearance may be needed.
Q85. Medicines in hand baggage?
Yes; keep originals; 100ml rule unless documented; carry scripts.
Q86. Needles/syringes?
Allowed with medical certificate; notify crew discreetly.
Q87. Flying after surgery?
Depends on procedure; doctor clearance timing varies; MEDIF sometimes.
Q88. Damaged/unreadable passport?
Boarding may be denied; renew early if chip/pages faulty.
Q89. Intoxicated at boarding?
Boarding can be refused; no refund; penalties possible if disruptive.
Q90. Seat choice/extra-legroom?
Availability/fees apply; exit-row rules; charges possible at airport/onboard.
7) Job & Student Travel (Q91–Q98)
Q91. SLBFE for job travel?
Mandatory for Sri Lankans; without it, exit denied at BIA.
Q92. No SLBFE at airport?
Offloaded; ticket becomes no-show; rebook after clearance (may cost more).
Q93. New passport after visa?
Carry both passports (visa in old + valid new).
Q94. Name differs on visa vs passport/ticket?
All three must match; otherwise boarding/entry can be denied.
Q95. Students need admission letters?
Often checked at immigration with enrollment proof.
Q96. Students need proof of funds?
Common requirement; provide statements/sponsor letters.
Q97. Book before visa approval?
Risky on non-ref tickets; choose flexible or buy post-approval.
Q98. Visa delay—miss travel date?
Cannot travel without visa; change if fare allows; value may be lost on non-changeable.
8) General Airline Policies & Special Scenarios (Q99–Q110)
Q99. Airline schedule change?
Rebooking to similar flight or refund per policy; schedules subject to change.
Q100. Overbooked / denied boarding?
Compensation/rebooking per airline policy; volunteers negotiate at airport.
Q101. Flight diverted?
Airline arranges transport to destination; delays outside their control.
Q102. Deported after arrival?
Return costs yours; no refund from airline/agency.
Q103. Misspelled name on ticket?
Minor fixes sometimes with fee; major changes need new ticket.
Q104. Unused taxes refundable?
Sometimes gov taxes only, less admin fee; surcharges usually non-ref.
Q105. Need travel insurance?
Strongly recommended for delays, baggage, medical, cancellations.
Q106. Safety/health denial?
Airlines may refuse boarding; no refund if passenger at fault.
Q107. Immigration stop (fines/blacklist)?
Departure denied; ticket forfeited; carrier/agency not liable.
Q108. Restricted items?
Confiscation/fines possible; check baggage rules before packing.
Q109. Lost ticket email?
PNR stored; contact us with passport details to resend.
Q110. Laws governing bookings?
Airline fare rules + conditions of carriage; Sri Lankan law for our services.
9) Extra Recommended (Q111–Q115)
Q111. Missed connection due to strikes/unrest?
Force majeure—airline rebooks per policy; compensation rare; insurance may help.
Q112. Upgrade after purchase?
Subject to availability; pay fare difference or use miles/points where allowed.
Q113. Need onward/return ticket for entry?
Often required; without proof, boarding/entry may be denied.
Q114. Carry religious/cultural items?
Some items restricted in cabin; declare when required to avoid confiscation.
Q115. Code-share—who’s responsible?
Operating carrier handles operations/baggage/delays; policies can differ.
Need case-specific help? Use our Flight Search (RFQ) or Contact & Support with PNR, route, and dates.